Privacy Policy

At Craft–Bilt Manufacturing Company, we are committed to maintaining the trust and confidence of our customers, authorized dealer network, and online visitors. This Privacy Policy outlines the types of information we collect through our websites (including Betterliving Sunrooms & Awnings and related brand portals), how we use and safeguard that data, and the circumstances under which information is shared with authorized third parties.

1. Information We Collect

We collect information to provide accurate product pricing, architectural specifications, dealer routing, and customer support. You may browse our websites without submitting personal information, but certain interactive features require you to provide contact and project details voluntarily:

• Contact & Inquiry Details: Full name, email address, phone number, and physical mailing/installation address or ZIP code submitted via request-a-quote forms, brochure requests, or dealer locator inquiries.
• Project Information: Architectural requirements, home specifications, estimated project timing, and custom photos or notes you upload to assist in project evaluations.
• Automated Usage & Device Data: IP address, browser type, operating system, referring URL, pages visited, and general geographic location gathered automatically via essential and analytical cookies.

2. How We Use Your Information

Craft–Bilt utilizes collected information exclusively for legitimate business and customer service purposes, including:

• Connecting you directly with authorized, factory-trained dealers in your geographic territory to provide estimates, site visits, and installation support.
• Processing design consultations, warranty registrations, and customer support inquiries.
• Operating, maintaining, and troubleshooting website performance, interactive design tools, and dealer triangulation locators.
• Delivering product announcements, educational guides, and marketing updates (with the option to opt out at any time).

3. Disclosure & Sharing of Information

• Authorized Dealer Network: When you request an in-home estimate, pricing guide, or local dealer match, we share your contact information and project requirements with the licensed, factory-trained dealer assigned to your territory so they can contact you directly.
• Service Providers: Trusted third-party vendors who assist with website hosting, form delivery, email communication, or technical systems under confidentiality agreements.
• Legal Compliance: If required by law, subpoena, or governmental authority to protect the rights, property, or safety of Craft–Bilt, our users, or the public.

4. Cookies, Tracking & Analytics

Our website utilizes cookies and similar tracking technologies to analyze site traffic, remember user preferences, and measure engagement across our product pages. You can modify your browser settings to decline non-essential cookies; however, disabling certain cookies may impact the functionality of interactive tools like dealer locators or dynamic forms.

5. Data Security & Storage

Craft–Bilt enforces physical, administrative, and technological safeguards to protect personal data against unauthorized access, loss, or misuse. Access to personal contact data is strictly restricted to employees, contractors, and authorized representatives who require the information to perform project administration, manufacturing, or fulfillment duties.

6. Third-Party External Links

Our website may contain links to external sites, including independent dealer homepages, financing providers, and industry associations. While we select reputable partners, Craft–Bilt has no control over the privacy practices, content, or terms of third-party websites. We encourage you to review the privacy policies of any third-party destination you visit.

7. Your Choices & Data Rights

You have the right to request access to, correction of, or deletion of personal information you have submitted through our forms. To update your information, request removal from marketing distributions, or inquire about data shared with local dealers, contact us directly:

• Corporate Office: Craft–Bilt Manufacturing Company
• Email: privacy@craftbilt.com
• Phone: (800) 422-8577

8. Policy Updates

Craft–Bilt reserves the right to revise or modify this policy at any time to reflect updates in legal requirements, website features, or operational processes. Any changes will be posted directly on this page with an updated revision date. Continued use of our site following posted revisions constitutes acceptance of those changes.