► About Betterliving | Andys Blog | December 2011

Great Customer Service!

I was so pleased to see this note to Amy in our Customer Satisfacation Department… from a homeowner she assisted with a broken window …. It is our mission statement personified: Enthusiastic Employees….Flawless Performance…Delighted Customers! 

Amy,           

As you are now aware, the glass is the “single”. I have it in my vehicle and will install when I get home tonight. Thanks again for all of your help. The quality of the customer experience I had from you and the other employees at the warehouse is impressive and appreciated. I debate with my friends that this level of service still exists and they tell me that I am full of it. You have given me solid proof that the customer perspective is first and foremost at Craft-Bilt.  Thank you!



Randy Fried | 12/1/2011 12:00:00 AM | 207 comments

Great Customer Service!

I was so pleased to see this note to Amy in our Customer Satisfacation Department… from a homeowner she assisted with a broken window …. It is our mission statement personified: Enthusiastic Employees….Flawless Performance…Delighted Customers! 

Amy,           

As you are now aware, the glass is the “single”. I have it in my vehicle and will install when I get home tonight. Thanks again for all of your help. The quality of the customer experience I had from you and the other employees at the warehouse is impressive and appreciated. I debate with my friends that this level of service still exists and they tell me that I am full of it. You have given me solid proof that the customer perspective is first and foremost at Craft-Bilt.  Thank you!



Randy Fried | 12/1/2011 12:00:00 AM | 295 comments